Hello, my name is Alma here from Centralvania and I recently made the move to change to solar
Unfortunately, the company used Palmetto Solar. They promised me something. Unfortunately, they didn't deliver correctly the way they supposed to. They promised me to install a
system that were going to upstate my energy by 110% but now I found out that it's only 10%
I'll now end up with a big loan and still get a hazard from the utility company
My advice is stay away from them as much as you can
I was contacted by this company offering me their services about solar panels and to me
pretty good. Sounds like a pretty good idea when they share with me how it works and everything
and they promised that the solar panels that they were going to install, it was going to offset my
energy consumption by 110%. That's not what they delivered. They delivered something very
inferior to what they promised. Basically, that's what happened and I'm very upset because I feel
that I was pretty much scammed. I bought something but that's not what they delivered
and now I'm stuck with a loan and also having the same height bill from the utility company
I tried to contact them several times. It's very hard to get a hold of them
after they've done installing, of course. It's very hard but nothing has been resolved so far
because they say that, you know, they don't know. The person that sold you the panels
he doesn't work here anymore. We don't know how everything went. Now, they're just giving
me the runaround and nobody's seeing how responsible for what they did
I did not have how I should feel but I should have taken more time to research because now
after the fact, now I see in all the reviews they have that all the people have gone through the
same process and they unfortunately have the same issue. Apparently, this is a practice that this
company has, an ongoing practice where when the salesperson is trying to sell you the system
they tell you a bunch of lies so you can, you know, they can get their, you know, their sale
done and then unfortunately you as the customer, you stop after the fact, you know
I am looking into that as well. I already reported to the DVD and also I am planning to take some
other steps to see what I can get done. All I'm looking to get done basically is that they install
the solar panel that they promised me and it was that I was going to get a solar panel according to
the size of my house, according to the consumption they promised me. Actually
they even said that I was going to have energy left to sell back to the utility company
Unfortunately, that's not the way it went. It went something completely different to what they promised
If they come to the house, they re-evaluate what they designed because the solar panels that they
designed, they're inferior to what I need and I understand that the salesperson didn't convey all
the information to the designers, to Solar Nation or the company that they use so they could design
something properly according to the size of my house. That's what I want basically. I already
signed up for the loan obviously with the company that they use so basically I'm just looking for
them to install the solar panel that this house needs. Know what they have installed, you know
because it's not right. Number one, read very well what they send you and just don't go by what the salesperson is telling
you that is going to happen because they tell you one thing but then they do something completely
different than what you expected and do your research before you sign up for anything with
any solar company or any company overall. But when it comes to this solar panel
or any company overall, but when it comes to this type of situation, just make sure that you record
even if you don't record the calls with these people, that would help because a lot of what
happened was verbally so now they are like, okay, you prove this and you prove that but you know
when a salesperson is trying to get the sales done, it's hard because they have their ways
you know, their sales tactics to get you going, you know, so just be very careful and record
everything, even the calls, even the sales calls when you're talking to the rep, record everything
so you can have, you know, a backup, a solid backup if something were to happen. And stay
away from some financial problems. Please, they don't have honest business practice
Just stay away from them, if you could