Hi, I'm Rebecca Rice. I am talking about VetPell Clinic that is still a gentry pet
pell company. Don't go to VetPell Clinic because obviously your stuff is not private or safe
you know. So if they're not easily manipulated go to another another place
On 4-13, Bella came in to get a rabies vaccine in her initial visit. She was seen on 6-5-22
and again on 7-6. I also ran the website under their policy medical records cannot be updated
after clinic service. Bella was registered in LaPalme County on 5-16 when I moved out of my
boyfriend's apartment because of his exposure. I moved to Lynn County and registered her on 9-6-22
Those records from VetPell are submitted to registered dogs and that was done like I said in
May. The reason I'm saying this is because I would like to know how my ex-abusive boyfriend who is
currently under criminal charges of assault and larceny for taking my dog and for beating me up
before taking my dog. It was really bad that I ran from behind July 21st and was able to see
Bella's owner. He was able to see Bella's owner information and access all of her records just
by walking into PetPell and asking VetPell because we had the dog with her. So they went
against their policy. I have no idea how they did this. Ryan is currently out on bail and has
his GPS tethered for a felony crime committed against Bella and I on May 26th like I said
They almost killed me while trying to save Bella. He succeeded in killing her and hiding her from
the court. I saw the TPO from when he stayed put following the assault. I spoke with LaPalme
Animal Control because I was alerted that Ryan re-registered Bella in LaPalme on 9-15
And the chief available told me that the records were identical to mine for Bella
except the name was changed to his. Now not only is that against their policy but this is like a
huge deal. Like I said she was taken on August 26th and it's almost December. My short date is
on December 15th but it's like I just feel sick. It's just my stomach about PetPell or VetPell
right now because it's like you can steal a dog, go in there with a dog and then it's just the
problem. I read all of their policies everything. Chief of Animal Control told me that the records
are identical like I said. He told me that PetPell also verified the documents at Lakeside
Circle at the Sterling Heights location. This baffles me because their policy locks in the
doctors. I have a medical inspection letter from my doctor for her also. The PTO stated that he
had to get the dog back immediately and he also violated PTO by refusing to get the dog back
I am currently in court. I'm fighting for not only criminal charges but the violation is just a lot
Now my dog is locked up for 12 hours a day because he works instead of doing computer
service jobs because I've left him on disability for epilepsy and he's really helped me and I've
been seizure free for over a year so that's why I'm trying to go to school to get a career so I
can get off disability when I get two years clearance. I attached all the documents to the
email that I sent to PetPell and VetPell and the next step I think is going to be new platforms
because this should have never happened. PetPell's company allowed it and even if it wasn't VetPell
or PetPell, the corporation, one of the employees must have gotten manipulated by Ryan. Ryan's
very charismatic and everything so he goes in with the dog, shows the dog and that same
address to the reports we wrote together and then just gave the doctors email. It was pinned from
my account, signed by me and the policy says there's no changing anything on the document
So I don't know how he did it but he did it. So I have her tags and she was re-registered
exactly the same. I'm just, I'm so frustrated. I mean when I found out that I just started to cry
because like I couldn't, I can't believe it. You know what the saddest thing is is that PetPell
when she was stolen on 8-26, I registered her on the PetPell lost puppy, lost dog site
Actually PetPell has, it's called the lost lost dog right here. Lost dog site and this is the
thing but this is from PetPell. So this dog, see with the pictures, they gave him, even though it
says that he was stolen and he's probably traumatized he was stolen from my house
if they would have just looked in it, looked in their anything to see oh he's trying to get
records, they'd have to check the lost dogs or the stolen dogs. They would have seen this. It
was only filed a few months ago on 8-26 and they would have seen that he was stolen and but instead
they, for whatever reason, and I don't know if I'll ever find out who or why they gave him the
paperwork and flipped his name to owner. You know what I mean? So like I said, these are the
records that you get from PetPell and here's the owner information and then it tells you all the
all the things that you get. This is her, our vet bill and then on the second page you can see the
date that she went, the owner's name, all the stuff that she did, all the stuff that we bought
and the pet visit total and then I'll have you appraise my signature. So he got all of these
these paperwork from PetPell and switched his name to the owner. So for the two women that I spoke
with when I called the PetPell corporate, I also wrote them emails also, they didn't respond
to women. I think they're just customer service reps. I was telling them the stories and like I
said they hung up on me. I think they just didn't want to deal with it, you know, and I'm really
nice when I call them, you know, because I know it's not their fault, you know, I'm just trying to
get, I'm just trying to take care of but the staff, after they both hung up on me after so long
they just, they didn't say really anything. They didn't justify anything. They just didn't want to
deal with it and hung up on me. So the reason I had to try it again is because I was just
I had to stay how to two busy feed days and so but I will be calling them back on Friday or
or you know the next day that they're open. Absolutely. They only have one number for
corporate. That's it and it goes to a customer service thing and then that's when you get
routed. I also, like I said, I also emailed corporate. They have three different email
address for like tech support, blah blah. I literally copied and pasted what I said
and I emailed it to every email address I could possibly find for Bechtel and Bechtel. I got
nothing. I didn't receive anything. If you read their privacy policy and everything, it says
literally, big capital letters, medical records cannot be updated after clinical service. I tried
to update my address on it and I couldn't do that because you can't update it but Ryan can go into
tech calls and get access and change his name. That's not right. Something happened and that's
just, I think you have to understand that he doesn't have any documentation for her at all
This is totally a con in his game. Like I literally have all of her records, pay by email
all the receipts but the reason I don't have her back yet is because his lawyer is just pushing
it back, pushing it back, pushing it back. You know, December 15th is the date where we
know I'm going to get Bella back, you know, but I have so much documentation and pictures
and receipts that you can tell that the dog is mine 100%. He's just trying to make me miserable
but at the same time, what is Bella going through? My dog, you know? He's locked up all day. That's
just unbelievable and Bechtel should have, this is what they should have done. They should have
flagged the account. They should have just told them, okay, here it is and then called me
I have been for, for, around the clock and her rabies. So, I've been to her a total of five
times. I just felt really distracted. I had never even been to that Petco that he went to. So, it's
not like they know me or something, you know, and they saw it together because we've never been to
that Petco or that mill. I'm just, I'm really angry with them. If they would have flagged it
I could have put that spot to talk to the police or talk to the way in town the animal control and
they could have went and got her because we tried to re-register her. But instead, they just
whatever, didn't check anything and they just believed him on his plot and with the records
you know, it's just, it's not, I don't know what's going to happen for me because of that
Hopefully, the judge sees that this is stupid, you know, you can't re-register your dog after
you've registered, you know, but still, it makes me nervous when I see that and that's Petco's
dead best to me. And I spent a lot of money, a lot of money with Petco and I just felt completely
distracted because Ryan, he was never on the, like I said, he was never on the paperwork
but he also wasn't like an emergency contact or anything. Like, his name was nowhere. His
phone number was nowhere. It was just me. We both had the same address. He asked me to re-reg together
But then I moved and I re-registered her as soon as I moved. It's just a lot because I get out of
the abusive relationship, come here, my ex-boyfriend stalks me for four weeks according to my neighbors
then waits outside for me and Bella to come out, assaults me, drags me with his car and
took the dog. The last few months have been out of control and instead of Petco making it better
they made it so much worse. And I just can't believe that, you know, a manipulative
a charismatic person can come in and get records from them, you know. It's not true with records
Like, records are records, you know. So, I don't know. That's all I've gotten from them. I keep
emailing them, but like I said, no one's... maybe they just don't want to deal with me. That's why
I kind of went through your records route. But I've sent so many emails, it's unreal
When you're working with animals, it's really important to, like, be strict because of the fact that in most states, they're considered property
So, it's really hard to get them back. You have to go in court. It's a long process
I will never go to Petco again and I will be fighting and fighting until I get an answer
from them. And even if I do get it back, because I know I will because I had all the docs
and everything needed and witness statements and everything, but the fact is that if they
could have made it easier, I would have gotten it back before. But instead, they got manipulated by
someone and I just... I would not trust Petco. I don't trust Petco. I now don't trust Petco
because I registered on their lost dog site and they absolutely saw the dog and then they did
his receipts, documents, and his name. So, I just can't believe it. So, I would never..
If it was up to me, I would never go to Petco or to Petco again. It won't happen